At Hotel Royal, our distinctive
CARE service - served from
the hear t – is marked by our
aspiration to make every guest
feel right at home. After all,
home is where the hear t is,
and our unique brand of
Asian hospitality - where a little
thoughtfulness goes a long way -
creates memorable experiences
in the circle of life.
This is our Royal service –
our heart of distinction.
CORPORATE PROFILE
4
GROUP’S MAJOR PROPERTIES
8
GROUP’S FINANCIAL HIGHLIGHTS
10
VALUE-ADDED STATEMENT
11
CORPORATE MILESTONES
12
CHAIRMAN’S MESSAGE
16
BOARD OF DIRECTORS
20
SENIOR MANAGEMENT
22
OPERATIONS AND FINANCIAL REVIEW
26
SUSTAINABILITY REPORT
38
CORPORATE SOCIAL RESPONSIBILITY
40
PEOPLE REPORT
42
AWARDS & ACCOLADES
46
CORPORATE GOVERNANCE REPORT
49
RISK FACTORS AND RISK MANAGEMENT
73
FINANCIAL STATEMENTS
75
STATISTICS OF SHAREHOLDINGS
140
NOTICE OF ANNUAL GENERAL MEETING 142
PROXY FORM
147
