ANNUAL REPORT FY2015
39
MANAGING SUSTAINABILITY -
IDENTIFICATION OF KEY SUSTAINABILITY ISSUES
TheGrouphas adopted the followingMaterialityMatrix
approach to identify and prioritise key sustainability
issues. Feedback was gathered from its stakeholders
who formed the basis for determining the Matrix.
Issues that are material to Hotel Royal are reviewed on an ongoing basis as the company continues to grow.
OUR STAKEHOLDERS
HIGH
HIGH
LOW
SHAREHOLDERS’
PRIORITIES
HOTEL ROYAL’S
PRIORITIES
Community Engagement
Customer Satisfaction
Service Quality
Business Continuity
Customer Retention
Employee Relations
Corporate Governance
Work Place Safety
Risk Management
Environment Management
Innovation
MANAGING RISKS
The Group’s risk and control framework is designed
to provide reasonable assurance that our business
objectives are met effectively and efficiently, while
safeguarding our assets and ensuring that we comply
with the necessary legal and regulatory requirements
in order to uphold the integrity of our financial
reporting and corporate disclosures. Management
is responsible to identify critical business risks and to
take the necessary risk management procedures to
address these risks. These procedures are reviewed
and updated regularly to reflect changes in market
conditions and the activities of the Group.
Please refer to pages 73 and 74 of this Annual
Report for the disclosure of our Risk Factors and Risk
Management.
STAKEHOLDERS
HOTEL ROYAL’S COMMITMENT
INVESTORS
Maximise shareholder value through our corporate strategies and business
fundamentals
CUSTOMERS
Maximise customer satisfaction through delivering quality service and products
EMPLOYEES
Maximise the full potential of our people resources through continual employee
development and training
PARTNERS
Build strong partnerships with regulatory and non-governmental organisations in the
pursuit of the best in environmental, health and safety standards in our operations
COMMUNITY
Minimise environmental impact and contribute to the communities where we
operate in
