ANNUAL REPORT FY2015
45
On a recent occasion, she was
on duty outside the Jade Room
Restaurant and saw a domestic
helper having difficulty in wheeling
an elderly lady into the restroom.
Fauziah
immediately
offered
assistance and even helped to
settle the lady down safely on the
toilet. Knowing that the helper
would have problem getting the
lady out of the restroom, Fauziah
waited to assist her back to the
restaurant. The lady was very
grateful for Fauziah’s kindness and
offered some money to her but
Fauziah politely declined, saying
that she was only doing her job.
On another occasion, Fauziah
found a smartphone in the men’s
restroom and handed it over to
the Security department. When
the owner contacted the hotel
to report the loss of his phone, he
was so relieved and asked to meet
Fauziah to thank her personally.
She too politely declined his offer
of a monetary reward.
Most recently, when she heard
customers talking about the
ladies’ restroom at the lobby
level being wet due to a leaked
pipe, she immediately alerted her
supervisors to put up a sign to stop
guests from using the affected
restroom. Her quick action helped
to prevent injury to guests and
staff.
Her exemplary work attitude won
her a string of accolades such as
the SHA Award by the Singapore
Hotel
Association
in
2015,
“Outstanding Service Provider”
Awards in 2009, 2014 and 2015,
Honesty Awards in 2011, 2014
and 2015 as well as the Extra Mile
Awards in 2011 and 2014.
GOING THE
EXTRA MI LE
FOR OUR GUESTS
Housemaid Fauziah
Bte Abdul Latiff, who
has been with Hotel
Royal Singapore for
more than 7 years,
is a friendly and
helpful staff who
exudes passion and
professionalism in her
work.
